1. Information We Collect
To process your reservation, facilitate your check-in, and comply with local regulations, East Lombok Surf Villas collects personal information from you, including:
- Identity Data: Full name, date of birth, passport/national photo ID details, and citizenship.
- Contact Data: Email address, phone number (WhatsApp), home address, and emergency contact details.
- Financial Data: Payment card details (processed securely through PCI-DSS compliant third-party payment gateways via Cloudbeds). East Lombok Surf Villas does not collect any of these payment details.
- Stay & Preference Data: Check-in/out dates, special requests, surf lesson skill levels, surfboard rental choices, and flight transfer information.
2. How We Use Your Information
We use your personal data strictly for operational, legal, and security purposes, including:
- Confirming, processing, and managing your stay and add-on activity bookings (surf lessons, rentals, airport transfers).
- Verifying your identity prior to arrival and completing mandatory local tourism or guest registration requirements.
- Communicating essential stay information, directions, and digital guide access.
- Processing payments, security deposit holds, and resolving any billing issues.
3. Data Storage & Security
Your personal data is transmitted securely through encrypted channels. Pre-arrival identity uploads (passports and photo IDs) are stored in secure cloud systems with restricted access, strictly available to authorized property management staff for guest verification. Payment details are encrypted and processed by PCI-compliant payment providers; we never store full credit card numbers or CVV codes directly on our local servers.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers essential to fulfilling your stay, such as:
- Property Management Software: Cloudbeds (for reservation and portal processing).
- Local Authorities: Mandatory government or law enforcement reporting as required by local accommodation laws.
- Activity Partners: Transport drivers or certified surf instructors solely to coordinate reserved transfers or lessons (contact info and flight/lesson details only).
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and tax obligations, or resolve potential disputes. Passport and photo ID records collected strictly for guest verification are deleted or securely archived in accordance with local statutory limits following check-out.
6. Your Rights & Contact Information
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal data held by us, subject to legal retention obligations. To exercise these rights or raise any privacy concerns, please contact us at info@eastlomboksurfvillas.com or via WhatsApp at +62 821 4330 330.
